Customer Issue: After finding that her garage door seemed to not be working right, Ms. Hanson noticed that the cable was broken and hanging down.
Our Solution: The customer’s assessment of the cable was checked by our expert, who confirmed that the cable was indeed broken and the source of the troubles with the door’s functioning. Once the broken cable was removed from the system, a new cable was threaded through the pulley and the system was tested to assure functionality.
Customer Issue: One of the rollers on the right side of the overhead door stopped rolling. It had one job. One. Job.
Our Solution: The team manually raised the door and unscrewed the offending roller. After checking the others to make sure there were no other problems, they oiled the tracks, screwed and tightened the replacement roller in place, and put the door back on its tracks.
Customer Issue: Mr. Hopkins was unable to get his door opener to work.
Our Solution: Our technician found the opener's circuit board was damaged. He replaced the board which cured the problem. We then performed standard maintenance to insure the door was operating properly.
Door Panel Replacement
Customer Issue: Mr. Craig called us to replace some damaged panels in his garage door.
Our Solution: We ordered replacement panels from the door manufacturer. When they arrived, we replaced them to his complete satisfaction. We then made sure the door was operating properly before leaving.
Opener Remote Control Failed
Customer Issue: Mr. Cameron was unable to get his garage door remote control to work.
Our Solution: Our technician found that the batteries were okay, so he then reset the remote and reprogrammed it to get it to work again properly.